SalesForce Experts
We are experts in everything from integration to visualization to Einstein or CPQ, sales cloud or digital experience as well as lightning web components and apex.
SALESFORCE IMPLEMENTATION
Are you getting lost in a maze of systems that hold different identities of your customers? From the digital advertising and marketing phase through the sales and post-sales phase, we implement connected systems that give you a 360-degree overview of your customer.
CUSTOM APPLICATION DEVELOPMENT
Are your processes unique and do standard products fail to meet your requirements? We use the force.com platform and Heroku for custom development to create applications that are uniquely designed just for you.
SUPPORT AND MAINTENANCE
Have you already implemented salesforce and are looking for a team that can help you
continuously manage and enhance your app along with increase in adoption rates? We’ll make sure you get the best return on your investment with our support procedures.
ARCHITECTURE SERVICES
Are you prepared to implement a complex project connecting multiple processes? or is
your current salesforce not developed well, that any change in one area is causing
failures somewhere else? With the aid of our architectural services, you can design a
scalable system and continuously monitor it to ensure that it is as per design.
APP-EXCHANGE PRODUCT DEVELOPMENT
Are you looking to build a custom application for your customers or do you want to build a connector to Salesforce? To create applications and assure a complete security evaluation, we undertake custom development on the force.com platform and Heroku.
DATA INTEGRATION SERVICES
Do you want to send and receive data between your various back-end systems
seamlessly? We can assess your data integration requirements and design and
implement a sound strategy so that your team always has the correct information without having to switch between various applications.
SALESFORCE CASE STUDIES
Website for a Non-Profit Trading association on Salesforce Content Management System
Our client is an association of members working in the construction industry throughout
the US geography. Association was divided into regional and local trade unions and the
challenge was to enable bi-directional communication between both the association and its members on training, audit, industry updates, and upcoming calendar events.
Tech stack
Salesforce Content Management System, Digital Experiences, Form Titan
Solution
A website with a Salesforce system on the backend gave our clients pass
firsthand information to all association members instantly
Time to communicate constitutional changes within the by-laws simplified
Enabled ease of gathering information required for audits from regional trade unions
Success story with healthcare company providing COVID vaccinations to their patients
Our client was working with State Governments in the US for providing COVID Vaccinations and was looking for a platform that could help them manage large volumes
of vaccine appointment bookings and to reach out to their patients at their homes for providing vaccinations.
Tech Stack
Sales Cloud,SAP Integration
Solution
We enabled patients of our client to book services from the web and through the mobile
app and track the real-time status of their booking. The health cloud also enables our
client’s patients to instantly schedule a video call with their care providers.
Salesforce Case Study 1– Financial Services Peer to Peer Lending platform
We helped our customer set out to be the first-ever lending software
with borrower application processes that would allow the applicant to fill out and
complete all of their verification processes in less time. The application was further
extended to manage Investor Relationships, Loan Servicing, Financial Accounting,
Customer Service, and Marketing (Using Pardot).
Tech Stack
Salesforce, Pardot, ISV Apps, Ruby on Rails, BRMS, Heroku, AWS
Benefits
Shorter verification process ( less than 10 minutes)
Realtime credentials and Verification
Enhanced customer experience
Salesforce Case study 2- Advertisement CRM and mobile Advertisement Enabler
The project was focused on getting a team of over 300 members from the world’s leading mobile ad space provider to onboard salesforce from across the world. Salesforce sales cloud was implemented by integrating it into the web to capture all the leads of both advertisers and publishers from various sources and route them to the specific salesperson based on criteria. These processes were automated on salesforce that would give insights to the ad-sales team about how their customer’s advertisements are performing (CPC / Impressions) and give them input if their credits are getting expired soon for them to begin to cross-sell.From the publisher side, the system was integrated to run campaigns for their end customers from salesforce. Salesforce was also integrated into SAP to raise all invoices
and manage collection information.
Tech stack
Sales Cloud, SAP Integration
Benefits
Cross Sell ability,Automation of key business sales processes,Increase in Ad Sales
Salesforce case study 3- Manufacturing Connected Experience for Medical Equipment manufacturer
This project involved a Swiss-based medical equipment manufacturer that reaches the
customer via the distributor model. It focused on asset registration through a unique
barcode mechanism after each distributor sold it to the end customer.
Salesforce service cloud and communities were used to build a portal for the distributors
through which they could manage the asset registration process and view the status of
assets installed by them. Salesforce would also create cases automatically if it found
any warning signs from the assets by reading through the logs that it generated.
Tech Stack
Salesforce Community, Sales Cloud
Benefits
Effective monitoring of equipment performance
Proactive maintenance to improve availability
Salesforce case study 4 -Manufacturing Quasi-ERP for Construction Equipment Manufacturer
The project included a road equipment manufacturer with their sales and service team present across the country and focused on gathering market intelligence on all the upcoming tenders that the Government of India would issue towards road development. Sales Cloud was used to gather market information and automate their entire sales process involving developing a CPQ for their sales team to generate accurate quotes on the fly as their products had a lot of customizable components. Once an order is won, a custom app is developed for order processing and raising work orders and job orders for their production team. This would give the sales team clear visibility for them on the status of the order that they booked.
Tech Stack
Salesforce Sales and Service Cloud
Benefits
Up-to-date information to the sales team
Proactive maintenance of equipment
Timely order closure